Cupped or buckled hardwood, water under laminate, a soft subfloor? We measure the moisture, dry what can be saved, and replace what cannot. Available 24/7. IICRC certified. We bill insurance directly.
No obligation. We respond to emergency calls 24/7.
Floors take the worst of almost every water loss, because water runs downhill and soaks in. Whatever the source, a burst pipe, a washer, a toilet, or water in the basement, it ends up on the floor and works its way under the finish flooring and into the subfloor.
We handle floor water damage across Philadelphia, Delaware County, Montgomery County, Bucks County, Chester County, South Jersey, and Northern Delaware: water damaged hardwood floors that have cupped or buckled, water under laminate and vinyl plank, wet subfloors, and soaked carpet and pad. A lot of older homes in this area have original oak floors, and the first question is always whether they can be saved.
The honest answer is that it depends, and the moisture readings decide it, not the look of the floor on day one. We extract the water, measure the moisture in the flooring and the subfloor, dry what can be dried in place with equipment built for floors, remove what cannot, and repair or replace the flooring. That is what our IICRC Certified #70009595 technicians do every day.
At a Glance
Our Process
Straight Answer
If the floor is wet now, or was wet recently and the boards are moving, call a water damage restoration company before you call a flooring contractor. That is what we are. We get the water out, measure it, and dry the floor and the subfloor.
The order matters. A flooring contractor can sand, refinish, or replace a floor, but not until it is dry, and most do not have the equipment to dry a floor assembly or the meters to prove it. Sand or lay new flooring over a subfloor that is still wet and the new floor cups or lifts.
We handle the drying and the repair, and on most jobs we put the flooring back ourselves. If the source was a pipe or an appliance, a plumber or appliance repair company handles that part. If you are not sure what you need, call (215) 240-2281 and describe what you are seeing. We will tell you.
What It Costs
There is no flat rate for floor water damage repair, and anyone quoting one over the phone is guessing. A tile floor that got wet on top and a hardwood floor that sat on a wet subfloor for a week are not the same job.
What actually moves the number: the flooring type, how many square feet got wet, how long the water sat, whether the subfloor is involved, how many days of drying the readings call for, and how much has to be replaced instead of dried in place.
We do a free on-site inspection and give you an itemized estimate before any work starts. If it is going through insurance, we bill your carrier directly.
See typical water damage restoration costsWhat We Handle
Cupping is when the edges of each board rise above the middle because the bottom of the board took on water. Buckling is when the boards push up off the subfloor altogether. Cupped hardwood often flattens back out with proper drying. Buckled boards usually have to be replaced.
Laminate swells at the seams and does not go back. Vinyl plank holds up to water on top, but water that gets underneath is trapped against the subfloor with nowhere to go. In both cases the planks often have to come up so the subfloor can dry.
Plywood and board subfloors soak up water and hold it under the finish flooring. You usually cannot tell by looking. Soft spots and flooring that keeps lifting are the signs. We check it with moisture meters from above and from below if there is a basement.
Carpet can sometimes be cleaned and dried if the water was clean and it is caught early. The pad underneath almost always has to be replaced, because it holds water against the subfloor like a sponge. Water with contamination in it means the carpet comes out too.
Why Professional Matters
The instinct with a wet floor is to towel it off, run a few fans, and wait to see if the boards settle. The problem is that floor water damage is almost all underneath. Water under hardwood dries out through the top of the boards and pulls them out of shape, water under laminate and vinyl has no way out at all, and a wet subfloor stays wet for weeks with a fan blowing across the surface. Sanding or refinishing a floor that is still wet is the most common mistake we see: the boards finish drying and crown the other way. We measure the moisture in the flooring and the subfloor before and after, dry with equipment that pulls moisture out of the floor assembly, and only repair or refinish when the readings say it is dry. You also get that measurement in writing, which matters if this is going through an insurance claim.
Verified & Certified
Step By Step
We confirm the water source is stopped and check for electrical hazards near the floor, including outlets, cords, and anything plugged in. We move or block up furniture so it is not sitting in the wet area.
Standing water and water held in carpet comes out with extraction equipment. The more water comes out at this stage, the less the boards and subfloor have to dry out on their own.
We take moisture readings in the boards, the planks, and the subfloor underneath, and map how far the water spread. Those readings decide what can be dried in place and what has to come up.
Swollen laminate, soaked pad, buckled boards, and flooring trapping water against the subfloor come up. We remove only what the readings show cannot be saved and protect the flooring that can.
Air movers, commercial dehumidifiers, and floor drying equipment pull moisture out of the boards and the subfloor, from above and from below where there is access. We return to take readings and adjust until it hits target moisture levels.
Subfloor repair, new flooring where it had to come out, and board replacement where it makes sense. We put the floor back and handle the rebuild rather than handing you off.
Do Not Wait
Wet flooring gets harder to save every day it sits. These three mean call now.
There is standing water on hardwood. Solid wood absorbs water from the bottom and the edges. The sooner the water comes out, the better the odds the boards flatten back out instead of buckling.
Water is getting under the flooring. If water ran under laminate, vinyl plank, or into the gaps between boards, it is sitting against the subfloor where a towel cannot reach it.
There is electrical in the wet area. Outlets near the floor, power strips, or cords lying in the water. If you can safely shut power to that area at the panel, do it. If you cannot, stay out of the water and call us.
Any of the three, call (215) 240-2281. We answer 24 hours a day.
Why New Image Restoration
Thermal imaging and moisture meters instead of guesswork, so we pull up only the flooring the readings say has to come up.
Water on a hardwood floor does not wait for business hours. A live team member answers the phone day or night.
Our technicians are IICRC certified and follow the industry's S500 standard for water damage drying.
The same company that dries the floor puts it back. Subfloor and flooring, finished, not handed off.
We document the loss with photos, moisture readings, and drying logs, and bill most major carriers directly.
PA HIC #PA174260. Locally owned and operated, working in the same neighborhoods we live in.
Gallery
Severe ceiling water damage with mold. Residential emergency response
Hardwood floor flooding. Water extraction and flooring restoration
Residential flood damage. Standing water and displaced furniture
Ceiling and wall water staining. Paint damage from upstairs leak
Basement flooding emergency. Standing water extraction needed
Emergency commercial flood response. Office building, Philadelphia area
Severe residential flooding. Complete water extraction and structural drying
Commercial building flood restoration. Water extraction and drying
Whether water damaged floors are covered comes down to your policy and what caused the water. Sudden and accidental water damage, like a supply line that bursts or an appliance hose that lets go, is the kind of loss most homeowner's policies are written for. Damage that built up slowly from a leak nobody addressed is treated differently by most carriers, and matching undamaged flooring in other rooms depends on the policy. We do not make the coverage decision, but we do document the loss the way an adjuster needs it from the first visit: photographs, moisture readings in the flooring and subfloor, a written scope, and daily drying logs. We work with most major insurance carriers and bill them directly in most cases, so you are not paying out of pocket and waiting to be reimbursed.
Learn About Our Insurance ProcessCustomer Reviews
“I called this company a few days ago with a water problem. They came right out to assess the damage. They were so kind and understanding, and went a long way to help me understand the problem. I couldn't ask for better people. Even helped me with my insurance claim. Spot on time every time they had to come to my home. Extremely pleased.”
“Following the remediation of water damage, New Image Restoration worked to help us replace our basement flooring that was damaged beyond repair. Mike and Jayson were very helpful in keeping our insurance company informed. They clearly had the experience to help all of the parties process insurance matters quickly. Our experiences with New Image Restoration were excellent.”
“I can't say enough great things about New Image. From the moment we called, their team was responsive, professional, and incredibly knowledgeable. They arrived quickly, assessed the situation thoroughly, and explained every step in a way that was easy to understand. Their work was meticulous. Every area affected by water was cleaned, dried, and treated with care.”
“Everyone we worked with from Anthony to Chris and Devon were extremely professional, understanding and very willing to work with our schedule. They explained everything and were able to answer any questions or concerns I had. We will definitely use them again if needed in the future.”
“My experience with New Image was great. I called for an estimate and they came right away. Nick and Chris were very informative and honest. Anthony and Chris came to complete the job and they were very fast and efficient. Would highly recommend!”
“Anthony and Jason have been extremely communicative and helpful throughout the process of fixing the water damage in my home. There have been no unexpected or unexplained delays. They are straightforward and honest, and work carefully and efficiently. We are glad to be working with New Image Restoration!”
Common Questions
Local Coverage
Locally owned and operated. We serve homeowners and businesses across the entire Philadelphia metropolitan area, South Jersey, and Northern Delaware.
PA · Delaware County
PA · Philadelphia
PA · Montgomery County
PA · Bucks County
PA · Chester County
Don't see your town? Call us. We serve every community across Delaware County, Montgomery County, Bucks County, Chester County, Philadelphia, South Jersey, and Northern Delaware. (215) 240-2281
If water got onto your floors, the useful thing is to get it out and start drying before the boards cup further and the subfloor soaks through. Call New Image Restoration at (215) 240-2281. A live team member will pick up, and the on-site inspection is free. We serve Philadelphia, Delaware County, Montgomery County, Bucks County, Chester County, South Jersey, and Northern Delaware, 24 hours a day.
Other Services
Water damage can spread through a structure. Our IICRC certified technicians respond 24/7 to extract water, dry affected areas, and restore your property. Coordinating your insurance claim directly with your adjuster.
A burst or frozen pipe puts a lot of water into walls, ceilings and floors fast. We extract it, dry the structure with measured readings, and repair what the water damaged.
Toilet overflows, washing machine and dishwasher leaks, water heaters, refrigerator lines and bathtub overflows. We clean up and dry the damage. We do not repair the appliance.
