Contents Restoration in Philadelphia & the Delaware Valley
Professional inventorying, pack-out, cleaning, storage, and return of your belongings after water, fire, smoke, or mold damage. All insurance accepted.
New Image Restoration provides full-service contents restoration for items affected by water, fire, smoke, or mold damage. We carefully inventory, pack, clean, store, and return contents using proven industry methods to minimize loss and protect valuables.
When disaster strikes your home or business, the damage extends beyond walls, floors, and ceilings. Your personal belongings — furniture, electronics, clothing, documents, artwork, family heirlooms — are often just as affected by water, smoke, soot, and mold as the structure itself. Without proper handling, items that could be saved are lost to secondary damage, improper cleaning, or simple neglect during the restoration process.
Our contents restoration team treats every item with the same care and attention we'd give our own belongings. We use specialized cleaning techniques for different materials — ultrasonic cleaning for hard goods, ozone and hydroxyl treatment for smoke odor, dry cleaning for textiles, freeze-drying for documents — and we document everything meticulously for your insurance claim. The result: more of your belongings saved, less out-of-pocket cost, and irreplaceable items preserved.
What We Handle
Types of Contents Damage We Restore
Water-Damaged Contents
Flooding, pipe bursts, and roof leaks soak furniture, electronics, documents, and textiles. Without rapid response and proper drying, water-damaged items develop mold, warp, stain, and deteriorate. We begin contents pack-out within hours to prevent secondary damage.
Smoke & Soot Damage
Smoke and soot penetrate every porous surface in your home — upholstery, clothing, drapes, books, and electronics. Soot is acidic and corrosive, causing ongoing damage the longer it sits. Our specialized cleaning removes smoke residue and eliminates odor at the molecular level.
Mold-Contaminated Items
Mold grows on and into organic materials — leather, fabric, paper, wood — especially in humid conditions after water damage. We assess each item for mold contamination, apply appropriate treatment protocols, and restore salvageable items using EPA-registered antimicrobial solutions.
Fire-Damaged Valuables
Beyond direct burn damage, fire exposes belongings to extreme heat, water from fire suppression, and chemical residue from extinguishers. We sort, evaluate, and restore fire-affected items using techniques matched to each material type and damage severity.
Storm & Flood Contents
Severe storms and flooding introduce contaminated water, debris, and mud to your belongings. Category 2 and Category 3 water require specialized decontamination procedures. We determine which items can be safely restored and which must be documented for replacement claims.
Electronics & Documents
Water-damaged electronics can often be professionally restored if treated quickly — before corrosion sets in. Important documents, photos, and paper goods are freeze-dried to halt deterioration and then carefully restored. We prioritize irreplaceable items like family photos, legal documents, and heirlooms.
Why Professional Matters
Don't Risk DIY Restoration
Most homeowners don't realize that professional contents restoration saves significantly more belongings — and money — than attempting cleanup on their own or simply replacing everything. Consumer-grade cleaning products and techniques often push contaminants deeper into materials, set stains permanently, or cause chemical reactions that make restoration impossible later. Our IICRC-certified technicians use industrial ultrasonic tanks, ozone chambers, hydroxyl generators, and specialized dry cleaning equipment that isn't available to consumers. More importantly, we understand which items can be saved and which cannot — honest assessments that prevent you from wasting money on unsalvageable items while ensuring recoverable items get the treatment they need.
Step By Step
Our Contents Restoration Process
Detailed Inventory & Documentation
We photograph and catalog every affected item with written descriptions, condition notes, and estimated values. This inventory becomes the foundation of the contents portion of your insurance claim — and we format it exactly the way adjusters need it.
Professional Pack-Out
Items are carefully packed using professional materials — acid-free tissue, custom boxing, protective wrapping — and transported to our climate-controlled processing facility. Every box is labeled and tracked for full chain-of-custody accountability.
Specialized Cleaning & Treatment
Each item receives cleaning matched to its material and damage type. Hard goods go through ultrasonic cleaning. Textiles receive professional dry or wet cleaning. Smoke-damaged items undergo ozone or hydroxyl treatment. Electronics are carefully disassembled and cleaned.
Climate-Controlled Storage
Cleaned items are stored in our secure, climate-controlled facility for the duration of your property restoration. Temperature, humidity, and access are all controlled to prevent any further damage while your home or business is being restored.
Quality Review & Restoration
Every item is inspected after cleaning. Items that require additional treatment or minor repair — re-gluing, re-finishing, hardware replacement — receive it. We don't return items until they meet our standards and yours.
Return & Placement
Once your property restoration is complete, we coordinate the return of your contents. Items are delivered, unpacked, and placed back in their original locations. We do a walkthrough with you to confirm everything is accounted for and satisfactory.
Why New Image Restoration
The New Image Advantage
Full-Service Pack-Out
Professional packing, transport, and storage — every item inventoried and tracked from your property to our facility and back.
Insurance Documentation
Comprehensive photo inventory and written catalog formatted for insurance adjusters — maximizing your contents claim coverage.
IICRC Certified
Our contents restoration technicians hold IICRC certifications and use industry-approved methods for every material type.
Rapid Response
Contents pack-out begins within hours of our arrival — critical for preventing secondary damage to salvageable items.
Irreplaceable Item Priority
Family photos, heirlooms, documents, and sentimental items receive priority treatment and specialized restoration techniques.
Cost-Effective Recovery
Contents restoration typically costs 25–50% of replacement value — saving money for you and your insurance company.
Real Projects
Our Contents Work
Basement flood cut — drywall removed to studs for structural drying
Basement drywall replacement — demolition and rebuild in progress
Bathroom restoration — drywall repair and subfloor preparation
Insurance Coverage for Contents
Most homeowner's and commercial property insurance policies include personal property or contents coverage that pays for professional cleaning, restoration, and temporary storage of items damaged by a covered event. Insurance companies generally prefer restoration over replacement when feasible, as it's more cost-effective. We provide detailed, itemized documentation — photographs, condition assessments, cleaning methods used, and costs — that your adjuster needs to process the contents portion of your claim. We bill insurance directly in most cases and handle the contents claim documentation from start to finish.
Learn About Our Insurance ProcessCommon Questions
Contents FAQ
Need Contents Help Right Now?
Your belongings matter. Family photos, important documents, furniture with sentimental value, the everyday items that make your house a home — they deserve professional care after a disaster. New Image Restoration's contents restoration team has saved thousands of items for Philadelphia-area families that would otherwise have been thrown away. Call (610) 795-2629 for a free contents assessment — we'll tell you honestly what can be saved and get to work immediately.
Other Services
Related Services
Water Damage Restoration
Water damage spreads fast. Our certified technicians respond 24/7 to extract water, dry affected areas, and restore your property to pre-loss condition — all while working directly with your insurance.
Learn MoreFire & Smoke Damage Restoration
After a fire, smoke and soot damage spread beyond the visible. We handle structural repairs, smoke odor removal, content cleaning, and full restoration — from emergency board-up to final walkthrough.
Learn MoreDisaster Cleaning
After a disaster, thorough cleaning is essential for safety and recovery. We handle biohazard cleanup, debris removal, odor elimination, and complete sanitization of affected areas.
Learn More