Professional inventorying, pack-out, cleaning, storage, and return of your belongings after water, fire, smoke, or mold damage. Insurance claim assistance.
No obligation. We respond to emergency calls 24/7.
New Image Restoration provides full-service contents restoration for items affected by water, fire, smoke, or mold damage. We carefully inventory, pack, clean, store, and return contents using proven industry methods to minimize loss and protect valuables.
When disaster strikes your home or business, the damage extends beyond walls, floors, and ceilings. Your personal belongings. Furniture, electronics, clothing, documents, artwork, family heirlooms. Are often just as affected by water, smoke, soot, and mold as the structure itself. Without proper handling, items that could be saved are lost to secondary damage, improper cleaning, or simple neglect during the restoration process.
Our contents restoration team treats every item with the same care and attention we'd give our own belongings. We use specialized cleaning techniques for different materials. Ultrasonic cleaning for hard goods, ozone and hydroxyl treatment for smoke odor, dry cleaning for textiles, freeze-drying for documents. And we document everything meticulously for your insurance claim. The result: more of your belongings saved, less out-of-pocket cost, and irreplaceable items preserved.
At a Glance
Our Process
What We Handle
Flooding, pipe bursts, and roof leaks soak furniture, electronics, documents, and textiles. Without prompt extraction and drying, water-damaged items can develop mold, warp, stain, and deteriorate. We coordinate contents pack-out on arrival to reduce the risk of secondary damage.
Smoke and soot penetrate every porous surface in your home. Upholstery, clothing, drapes, books, and electronics. Soot is acidic and corrosive, causing ongoing damage the longer it sits. Our specialized cleaning removes smoke residue and eliminates odor at the molecular level.
Mold grows on and into organic materials. Leather, fabric, paper, wood. Especially in humid conditions after water damage. We assess each item for mold contamination, apply appropriate treatment protocols, and restore salvageable items using EPA-registered antimicrobial solutions.
Beyond direct burn damage, fire exposes belongings to extreme heat, water from fire suppression, and chemical residue from extinguishers. We sort, evaluate, and restore fire-affected items using techniques matched to each material type and damage severity.
Severe storms and flooding introduce contaminated water, debris, and mud to your belongings. Category 2 and Category 3 water require specialized decontamination procedures. We determine which items can be safely restored and which must be documented for replacement claims.
Water-damaged electronics can often be professionally restored if treated quickly. Before corrosion sets in. Important documents, photos, and paper goods are freeze-dried to halt deterioration and then carefully restored. We prioritize irreplaceable items like family photos, legal documents, and heirlooms.
Why Professional Matters
Most homeowners don't realize that professional contents restoration saves significantly more belongings. And money. Than attempting cleanup on their own or simply replacing everything. Consumer-grade cleaning products and techniques often push contaminants deeper into materials, set stains permanently, or cause chemical reactions that make restoration impossible later. Our IICRC-certified technicians use industrial ultrasonic tanks, ozone chambers, hydroxyl generators, and specialized dry cleaning equipment that isn't available to consumers. More importantly, we understand which items can be saved and which cannot. Honest assessments that prevent you from wasting money on unsalvageable items while ensuring recoverable items get the treatment they need.
Verified & Certified
Step By Step
We photograph and catalog every affected item with written descriptions, condition notes, and estimated values. This inventory becomes the foundation of the contents portion of your insurance claim. And we format it exactly the way adjusters need it.
Items are carefully packed using professional materials. Acid-free tissue, custom boxing, protective wrapping. And transported to our climate-controlled processing facility. Every box is labeled and tracked for full chain-of-custody accountability.
Each item receives cleaning matched to its material and damage type. Hard goods go through ultrasonic cleaning. Textiles receive professional dry or wet cleaning. Smoke-damaged items undergo ozone or hydroxyl treatment. Electronics are carefully disassembled and cleaned.
Cleaned items are stored in our secure, climate-controlled facility for the duration of your property restoration. Temperature, humidity, and access are all controlled to prevent any further damage while your home or business is being restored.
Every item is inspected after cleaning. Items that require additional treatment or minor repair. Re-gluing, re-finishing, hardware replacement. Receive it. We don't return items until they meet our standards and yours.
Once your property restoration is complete, we coordinate the return of your contents. Items are delivered, unpacked, and placed back in their original locations. We do a walkthrough with you to confirm everything is accounted for and satisfactory.
Why New Image Restoration
Professional packing, transport, and storage. Every item inventoried and tracked from your property to our facility and back.
Comprehensive photo inventory and written catalog formatted for insurance adjusters. Maximizing your contents claim coverage.
Our contents restoration technicians hold IICRC certifications and use industry-approved methods for every material type.
Contents pack-out is coordinated with our arrival to reduce the risk of secondary damage to salvageable items.
Family photos, heirlooms, documents, and sentimental items receive priority treatment and specialized restoration techniques.
Contents restoration typically costs 25–50% of replacement value. Saving money for you and your insurance company.
Gallery
Browse examples of restoration projects completed by the New Image Restoration team across Philadelphia and the Delaware Valley.
Most homeowner's and commercial property insurance policies include personal property or contents coverage that pays for professional cleaning, restoration, and temporary storage of items damaged by a covered event. Insurance companies generally prefer restoration over replacement when feasible, as it's more cost-effective. We provide detailed, itemized documentation. Photographs, condition assessments, cleaning methods used, and costs. That your adjuster needs to process the contents portion of your claim. We bill insurance directly in most cases and handle the contents claim documentation from start to finish.
Learn About Our Insurance ProcessCustomer Reviews
“I called this company a few days ago with a water problem. They came right out to assess the damage. They were so kind and understanding, and went a long way to help me understand the problem. I couldn't ask for better people. Even helped me with my insurance claim. Spot on time every time they had to come to my home. Extremely pleased.”
“Following the remediation of water damage, New Image Restoration worked to help us replace our basement flooring that was damaged beyond repair. Mike and Jayson were very helpful in keeping our insurance company informed. They clearly had the experience to help all of the parties process insurance matters quickly. Our experiences with New Image Restoration were excellent.”
“I can't say enough great things about New Image. From the moment we called, their team was responsive, professional, and incredibly knowledgeable. They arrived quickly, assessed the situation thoroughly, and explained every step in a way that was easy to understand. Their work was meticulous. Every area affected by water was cleaned, dried, and treated with care.”
“Everyone we worked with from Anthony to Chris and Devon were extremely professional, understanding and very willing to work with our schedule. They explained everything and were able to answer any questions or concerns I had. We will definitely use them again if needed in the future.”
“My experience with New Image was great. I called for an estimate and they came right away. Nick and Chris were very informative and honest. Anthony and Chris came to complete the job and they were very fast and efficient. Would highly recommend!”
“Anthony and Jason have been extremely communicative and helpful throughout the process of fixing the water damage in my home. There have been no unexpected or unexplained delays. They are straightforward and honest, and work carefully and efficiently. We are glad to be working with New Image Restoration!”
Common Questions
Local Coverage
Locally owned and operated. We serve homeowners and businesses across the entire Philadelphia metropolitan area, South Jersey, and Northern Delaware.
PA · Delaware County
PA · Philadelphia
PA · Montgomery County
PA · Bucks County
PA · Chester County
Don't see your town? Call us. We serve every community across Delaware County, Montgomery County, Bucks County, Chester County, Philadelphia, South Jersey, and Northern Delaware. (215) 240-2281
Your belongings matter. Family photos, important documents, furniture with sentimental value, the everyday items that make your house a home. They deserve professional care after a disaster. New Image Restoration's contents restoration team has saved thousands of items for Philadelphia-area families that would otherwise have been thrown away. Call (215) 240-2281 for a free contents assessment. We'll tell you honestly what can be saved and get to work immediately.
Other Services
Water damage can spread through a structure. Our IICRC certified technicians respond 24/7 to extract water, dry affected areas, and restore your property. Coordinating your insurance claim directly with your adjuster.
After a fire, smoke and soot damage spread beyond the visible. We handle structural repairs, smoke odor removal, content cleaning, and full restoration. From emergency board-up to final walkthrough.
After a disaster, thorough cleaning is essential for safety and recovery. We handle biohazard cleanup, debris removal, odor elimination, and complete sanitization of affected areas.
