A pipe burst? Shut off the water and call us. We extract the water, dry the walls, ceilings and floors it reached, and repair the damage. Available 24/7. IICRC certified. We bill insurance directly.
No obligation. We respond to emergency calls 24/7.
A burst pipe puts a lot of water into a house in a short time, and most of it does not stay where you can see it. It runs along joists, down inside wall cavities, and under flooring before it shows up as a puddle or a stain somewhere else.
We handle burst pipe water damage across Philadelphia, Delaware County, Montgomery County, Bucks County, Chester County, South Jersey, and Northern Delaware. A lot of these calls come in during the first hard freeze of the winter, when a pipe in an outside wall or an unheated space freezes, splits, and starts leaking once the ice thaws. The rest are supply lines and fittings that simply let go.
The work is the same either way. Get the water out with extraction equipment, not towels. Map how far it spread using moisture meters and thermal imaging, rather than guessing and cutting. Remove what cannot be dried. Dry the framing, subfloor, and wall cavities properly, with readings to prove it. Then repair the drywall, flooring, and finishes. That is what our IICRC Certified #70009595 technicians do every day.
At a Glance
Our Process
Straight Answer
Shut off the water first. The main shutoff is usually where the water line comes into the house, often in the basement on the front wall. Then make two calls: a plumber for the pipe, and a water damage restoration company for the water. That second call is us.
What we do not do is the pipe repair. We are not plumbers. A licensed plumber fixes or replaces the pipe that failed. We extract the water, find how far it went, dry the structure, and repair what the water damaged. We work alongside plumbers on most burst pipe jobs and coordinate the order so the drying and the repair are not fighting each other.
The reason that matters: a plumber can fix the pipe in an hour and leave you with soaked walls and floors that nobody measured. Drying and repairing what the water touched is a separate job from fixing what leaked. If you are not sure who to call first, call (215) 240-2281. We will tell you.
What It Costs
There is no flat rate for burst pipe water damage, and anyone quoting one over the phone is guessing. A supply line that failed under a sink and was shut off right away and a pipe that ran in a ceiling for a day are not the same job.
What actually moves the number: how long the water ran, how many rooms and floors it reached, whether it got into ceilings and wall cavities, whether hardwood or finished flooring got wet, how many days of drying equipment the readings call for, and how much drywall, flooring, and paint has to be rebuilt afterward.
We do a free on-site inspection and give you an itemized estimate before any work starts. If it is going through insurance, we bill your carrier directly.
See typical water damage restoration costsWhat We Handle
Pipes that run through exterior walls, crawlspaces, garages, and unheated additions are the first to freeze. Water expands as it freezes, the pipe splits, and nothing happens until it thaws. Then the leak starts inside the wall, and the first sign is often water at the baseboard or a ceiling stain below.
Supply lines and radiator piping run through ceiling cavities between floors. When one bursts, water fills the cavity, soaks the insulation, and comes through light fixtures and seams in the drywall. A bulging ceiling means water is pooling above it. Stay out from under it.
Braided and plastic supply lines to sinks, toilets, and appliances wear out and fail without warning. Because they are under full house pressure, a failed line keeps running until someone shuts off the water, and it can soak a kitchen or bathroom and the room below in the meantime.
A pipe that bursts while you are at work, traveling, or in a house that sits empty over the winter can run for hours or days. The scope is bigger, but the house is usually still recoverable. Shut the main, take photos before you move anything, and call us.
Why Professional Matters
The instinct with a burst pipe is to mop up what you can see, run fans, and wait for it to dry. The problem is that the water you can see is the smallest part of it. Wall cavities, insulation, subfloor, and the underside of flooring hold water long after the surface feels dry, and with no airflow inside a closed wall, they stay wet. Close it up too soon and you get stains coming back, paint failing, flooring lifting, and a second repair on top of the first. We measure the moisture before and after, dry the structure with equipment that moves air into the cavities, not just across the room, and only rebuild when the readings say it is dry. You also get that measurement in writing, which matters if this is going through an insurance claim.
Verified & Certified
Step By Step
We confirm the water is shut off and check for electrical hazards in the wet area, including outlets, light fixtures, and anything plugged in. If a ceiling is holding water, we relieve it in a controlled way instead of letting it come down on its own.
Standing water comes out with extraction equipment, not towels and a shop vac. Getting the bulk of the water out first is what keeps the drying time and the tear-out down.
Water from a burst pipe runs along framing and under flooring, so the wet area is almost always larger than what you can see. We map it with moisture meters and thermal imaging and mark the boundary.
Saturated insulation, drywall that has lost its strength, and flooring that cannot be saved come out. We cut to clean lines so the rebuild is a straight repair rather than a patchwork, and we protect the contents in the area first.
Air movers and commercial dehumidifiers are placed to move air into the wall and ceiling cavities and under the floor, not just across the room. We return to take readings and adjust until the materials hit target moisture levels.
Drywall, insulation, flooring, trim, and paint. We put the rooms back so the repair is not something you notice, and we handle the whole rebuild rather than handing you off.
Do Not Wait
A burst pipe almost always is. These three especially.
You cannot get the water shut off. If you cannot find the main or it will not turn, call us and call your water utility. Every minute it runs adds to what has to come out.
The ceiling is sagging or water is coming through a light fixture. Water has pooled above the drywall. Keep people out of the room, move what you can from underneath it, and do not puncture it, because the whole section can let go at once.
There is electrical in the wet area. Outlets, a panel, a light fixture, or anything plugged in. If you can safely shut power to that circuit at the panel, do it. If you cannot, leave the area and call us.
Any of the three, call (215) 240-2281. We answer 24 hours a day.
Why New Image Restoration
Thermal imaging and moisture meters instead of guesswork, so we open the smallest hole that tells us where the water went.
A burst pipe does not wait for business hours. A live team member answers the phone day or night.
Our technicians are IICRC certified and follow the industry's S500 standard for water damage drying.
The same company that dries the house puts it back. Drywall, flooring, and paint, finished, not handed off.
We document the loss with photos, moisture readings, and drying logs, and bill most major carriers directly.
PA HIC #PA174260. Locally owned and operated, working in the same neighborhoods we live in.
Gallery
Severe ceiling water damage with mold. Residential emergency response
Hardwood floor flooding. Water extraction and flooring restoration
Residential flood damage. Standing water and displaced furniture
Ceiling and wall water staining. Paint damage from upstairs leak
Basement flooding emergency. Standing water extraction needed
Emergency commercial flood response. Office building, Philadelphia area
Severe residential flooding. Complete water extraction and structural drying
Commercial building flood restoration. Water extraction and drying
A pipe that bursts suddenly is the kind of sudden and accidental water damage most homeowner's policies are written for. Some policies treat a freeze in a house that was left unheated or vacant differently, and the plumbing repair itself is usually handled separately from the water damage, so it is worth checking yours. We do not make the coverage decision, but we do document the loss the way an adjuster needs it from the first visit: photographs, moisture readings, a written scope, and daily drying logs. We work with most major insurance carriers and bill them directly in most cases, so you are not paying out of pocket and waiting to be reimbursed.
Learn About Our Insurance ProcessCustomer Reviews
“I called this company a few days ago with a water problem. They came right out to assess the damage. They were so kind and understanding, and went a long way to help me understand the problem. I couldn't ask for better people. Even helped me with my insurance claim. Spot on time every time they had to come to my home. Extremely pleased.”
“Following the remediation of water damage, New Image Restoration worked to help us replace our basement flooring that was damaged beyond repair. Mike and Jayson were very helpful in keeping our insurance company informed. They clearly had the experience to help all of the parties process insurance matters quickly. Our experiences with New Image Restoration were excellent.”
“I can't say enough great things about New Image. From the moment we called, their team was responsive, professional, and incredibly knowledgeable. They arrived quickly, assessed the situation thoroughly, and explained every step in a way that was easy to understand. Their work was meticulous. Every area affected by water was cleaned, dried, and treated with care.”
“Everyone we worked with from Anthony to Chris and Devon were extremely professional, understanding and very willing to work with our schedule. They explained everything and were able to answer any questions or concerns I had. We will definitely use them again if needed in the future.”
“My experience with New Image was great. I called for an estimate and they came right away. Nick and Chris were very informative and honest. Anthony and Chris came to complete the job and they were very fast and efficient. Would highly recommend!”
“Anthony and Jason have been extremely communicative and helpful throughout the process of fixing the water damage in my home. There have been no unexpected or unexplained delays. They are straightforward and honest, and work carefully and efficiently. We are glad to be working with New Image Restoration!”
Common Questions
Local Coverage
Locally owned and operated. We serve homeowners and businesses across the entire Philadelphia metropolitan area, South Jersey, and Northern Delaware.
PA · Delaware County
PA · Philadelphia
PA · Montgomery County
PA · Bucks County
PA · Chester County
Don't see your town? Call us. We serve every community across Delaware County, Montgomery County, Bucks County, Chester County, Philadelphia, South Jersey, and Northern Delaware. (215) 240-2281
If a pipe has burst, shut off the water at the main, stay away from wet electrical, and get the water out before it spreads further into the walls and floors. Call New Image Restoration at (215) 240-2281. A live team member will pick up, and the on-site inspection is free. We serve Philadelphia, Delaware County, Montgomery County, Bucks County, Chester County, South Jersey, and Northern Delaware, 24 hours a day.
Other Services
Water damage can spread through a structure. Our IICRC certified technicians respond 24/7 to extract water, dry affected areas, and restore your property. Coordinating your insurance claim directly with your adjuster.
Water leaking from a ceiling means water sitting above the drywall. We find the source, dry the ceiling cavity and framing, and repair the ceiling. We do not do the plumbing or roof repair itself, and we will tell you which one you need.
Cupped or buckled hardwood, water under laminate or vinyl plank, a wet subfloor, soaked carpet and pad. We measure the moisture, dry what can be saved and replace what cannot.
