Water coming through the ceiling or down a wall in winter? That is usually an ice dam. We find how far the water spread, dry the ceiling, walls, and insulation, and repair them. Available 24/7. IICRC certified. We bill insurance directly.
No obligation. We respond to emergency calls 24/7.
Water coming through the ceiling in the middle of winter, when it has not rained, is almost always an ice dam. Heat from the house melts snow on the roof, the melt water runs down to the cold edge of the roof and refreezes, and the ice builds into a ridge. The next round of melt water backs up behind it, works under the shingles, and comes into the house.
We handle ice dam water damage across Philadelphia, Delaware County, Montgomery County, Bucks County, Chester County, South Jersey, and Northern Delaware. The call usually comes in after a stretch of snow and a few days of sun: a stain at the edge of a ceiling along an exterior wall, water running down the inside of a wall, or a drip at a window head on the top floor.
To be plain about what we do: we handle the water damage inside the house. We do not do roofing, and we do not remove the ice. A roofer handles the roof. We map how far the water spread with moisture meters and thermal imaging, remove wet insulation and drywall that cannot be dried, dry the ceiling and wall cavities, and repair them. That is what our IICRC Certified #70009595 technicians do every day.
At a Glance
Our Process
Straight Answer
Two calls. A roofer for the roof, and a water damage restoration company for the inside of the house. That second call is us.
What we do not do is the roofing. We do not remove ice from the roof, and we do not repair shingles, flashing, or gutters. A roofer handles that, and the fixes that stop ice dams coming back are on the roof and in the attic. We handle what the water did inside: the wet insulation, the ceiling, and the walls.
The reason both matter: getting the ice off the roof stops new water coming in, but it does nothing about what already soaked into the insulation and the wall cavity. Drying and repairing that is a separate job, and it is the one most people do not know to call about. If you are not sure what you need, call (215) 240-2281 and describe what you are seeing. We will tell you.
What It Costs
There is no flat rate for ice dam water damage, and anyone quoting one over the phone is guessing. A small stain at one corner of a bedroom ceiling and water running down the inside of three exterior walls are not the same job.
What actually moves the number: how much of the ceiling and walls got wet, how many thaws the water came through before anyone caught it, whether the insulation above has to come out, how many days of drying the readings call for, and how much drywall, texture, and paint has to be rebuilt afterward.
We do a free on-site inspection and give you an itemized estimate before any work starts. If it is going through insurance, we bill your carrier directly.
See typical water damage restoration costsWhat We Handle
Shingles shed water running downhill. They are not built to hold back standing water. When an ice dam forms at the eaves, the melt water pools behind it, works up under the shingles, and drips onto the top of the wall and the attic insulation along the edge of the house.
Ice dam water usually comes in right where the roof meets the wall. It runs down inside the wall cavity, so it shows up as a wet spot near the top of the wall, peeling paint at a window head, or water at the baseboard of a top floor room.
A brown stain that starts at the ceiling edge along an outside wall and spreads inward is the classic ice dam sign. It grows with every thaw, and the insulation above it can stay wet long after the drywall face looks dry.
Why Professional Matters
The instinct with an ice dam leak is to wait for the thaw, let it dry, and paint over the stain in the spring. The problem is that the stain marks where water came out, not where it went. Wet insulation along the eaves holds water for weeks. Water inside an exterior wall has no airflow to dry it. Paint over a cavity that is still wet and the stain comes back, the paint fails again, and you start the next winter with a wet wall. We measure the moisture before and after, dry the ceiling and wall cavities with equipment that actually moves air in there, and only close it up when the readings say it is dry. You also get that measurement in writing, which matters if this is going through an insurance claim.
Verified & Certified
Step By Step
We check for electrical hazards in the wet area first, including light fixtures, outlets on exterior walls, and smoke detectors. If a ceiling is holding water, we relieve it in a controlled way instead of letting it come down on its own.
We trace the water with moisture meters and thermal imaging to confirm it is coming from the roof edge and not a pipe in the wall. You get a straight answer, and if it is the roof, you know to call a roofer for that part.
Ice dam water runs down inside walls and across the top of the ceiling, so the wet area is usually larger than the stain. We map it and mark the boundary, which decides what comes out and what can be dried.
Saturated insulation and drywall that has lost its strength come out. We cut to clean lines so the rebuild is a straight repair, and we protect the floors and contents below first.
Air movers and commercial dehumidifiers are placed to move air through the ceiling and wall cavities, not just across the room. We return to take readings and adjust until the framing and remaining materials hit target moisture levels.
Insulation, drywall, taping, texture, and paint. We put the rooms back so the repair is not something you notice, and we handle the whole interior rebuild rather than handing you off.
Do Not Wait
A small stain that is not growing can wait until morning. These three cannot.
The ceiling is sagging or bulging. Water has pooled on top of the drywall. Keep people and pets out of the room, move furniture out from under it, and do not puncture it, because the whole section can let go at once.
Water is actively dripping or running down the wall. A leak that is still flowing is still spreading inside the wall and across the ceiling. Put down containers and towels and move what you can away from the wall.
There is electrical in the wet area. A light fixture, an outlet on the exterior wall, or a smoke detector in the leak path. If you can safely shut power to that circuit at the panel, do it, and do not touch the fixture.
Any of the three, call (215) 240-2281. We answer 24 hours a day.
Why New Image Restoration
Thermal imaging and moisture meters instead of guesswork, so we open the smallest hole that tells us where the water is coming from.
An ice dam leak does not wait for business hours. A live team member answers the phone day or night.
Our technicians are IICRC certified and follow the industry's S500 standard for water damage drying.
The same company that dries the ceiling and walls puts them back. Drywall, texture, and paint, finished, not handed off.
We document the loss with photos, moisture readings, and drying logs, and bill most major carriers directly.
PA HIC #PA174260. Locally owned and operated, working in the same neighborhoods we live in.
Gallery
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Many homeowner's policies cover the interior water damage from an ice dam, and treat the roof itself separately. Whether yours does comes down to the policy, so it is worth checking. We do not make the coverage decision, but we do document the loss the way an adjuster needs it from the first visit: photographs, moisture readings, a written scope, and daily drying logs. We work with most major insurance carriers and bill them directly in most cases, so you are not paying out of pocket and waiting to be reimbursed.
Learn About Our Insurance ProcessCustomer Reviews
“I called this company a few days ago with a water problem. They came right out to assess the damage. They were so kind and understanding, and went a long way to help me understand the problem. I couldn't ask for better people. Even helped me with my insurance claim. Spot on time every time they had to come to my home. Extremely pleased.”
“Following the remediation of water damage, New Image Restoration worked to help us replace our basement flooring that was damaged beyond repair. Mike and Jayson were very helpful in keeping our insurance company informed. They clearly had the experience to help all of the parties process insurance matters quickly. Our experiences with New Image Restoration were excellent.”
“I can't say enough great things about New Image. From the moment we called, their team was responsive, professional, and incredibly knowledgeable. They arrived quickly, assessed the situation thoroughly, and explained every step in a way that was easy to understand. Their work was meticulous. Every area affected by water was cleaned, dried, and treated with care.”
“Everyone we worked with from Anthony to Chris and Devon were extremely professional, understanding and very willing to work with our schedule. They explained everything and were able to answer any questions or concerns I had. We will definitely use them again if needed in the future.”
“My experience with New Image was great. I called for an estimate and they came right away. Nick and Chris were very informative and honest. Anthony and Chris came to complete the job and they were very fast and efficient. Would highly recommend!”
“Anthony and Jason have been extremely communicative and helpful throughout the process of fixing the water damage in my home. There have been no unexpected or unexplained delays. They are straightforward and honest, and work carefully and efficiently. We are glad to be working with New Image Restoration!”
Common Questions
Local Coverage
Locally owned and operated. We serve homeowners and businesses across the entire Philadelphia metropolitan area, South Jersey, and Northern Delaware.
PA · Delaware County
PA · Philadelphia
PA · Bucks County
PA · Chester County
Don't see your town? Call us. We serve every community across Delaware County, Montgomery County, Bucks County, Chester County, Philadelphia, South Jersey, and Northern Delaware. (215) 240-2281
If water is coming through your ceiling or down a wall this winter, get the inside dried before the insulation and framing are a bigger job than they need to be, and call a roofer for the roof. Call New Image Restoration at (215) 240-2281. A live team member will pick up, and the on-site inspection is free. We serve Philadelphia, Delaware County, Montgomery County, Bucks County, Chester County, South Jersey, and Northern Delaware, 24 hours a day.
Other Services
Water damage can spread through a structure. Our IICRC certified technicians respond 24/7 to extract water, dry affected areas, and restore your property. Coordinating your insurance claim directly with your adjuster.
Water leaking from a ceiling means water sitting above the drywall. We find the source, dry the ceiling cavity and framing, and repair the ceiling. We do not do the plumbing or roof repair itself, and we will tell you which one you need.
Nor'easters, hurricanes, and severe storms cause roof damage, fallen trees, and water intrusion. We board up, tarp, and restore, 24/7, every season.
