Water Damage Restoration
Burst pipes, appliance leaks, basement flooding. Emergency extraction and structural drying.
24/7 Dispatch — Available Now
24/7 Emergency Restoration in Philadelphia & the Delaware Valley
Water · Fire · Mold · Sewage · Biohazard. IICRC certified. Direct insurance billing.
4.7★ (175+ Google Reviews)IICRC Certified #70009595PA HIC #PA174260Licensed & InsuredGoogle Guaranteed
Call (215) 240-2281
We answer live — day or night
Request Help Now
Free estimate. We respond 24/7.
IICRC Certified
Firm #70009595
Google Guaranteed
Background-checked
PA HIC Licensed
#PA174260
4.7★ on Google
175+ verified reviews
Bonded & Insured
Full coverage
We Bill Directly Through Major Insurance Carriers
State FarmAllstateUSAALiberty MutualGEICOProgressiveNationwideTravelersFarmersErie+ all major carriers
Services
What We Restore
Every job handled by IICRC-certified technicians with direct insurance billing.
Fire & Smoke Damage
Soot removal, odor elimination, smoke decontamination, full structural rebuild after fire loss.
Mold Remediation
Containment, safe removal, and prevention. IICRC-compliant remediation backed by clearance testing.
Sewage Cleanup
Category 3 black-water cleanup. Full sanitization and material disposal per IICRC S500 standards.
Biohazard Cleanup
Discreet, certified biohazard remediation. Hospital-grade decontamination and disposal.
How It Works
From Phone Call to Restored
Four steps. We handle the rest.
- 01
Call Our 24/7 Dispatch
A real technician picks up — not a call center. We get your details and dispatch a crew.
- 02
Free On-Site Inspection
Certified team arrives, assesses the damage, and walks you through the next steps in plain English.
- 03
We Document for Insurance
Photos, moisture readings, scope of loss — everything your adjuster needs, handled by us.
- 04
Restoration & Direct Billing
Full repair and rebuild. We bill your insurance carrier directly so you never front the cost.
Coverage Area
Serving the Greater Philadelphia Region
Crews dispatched 24/7 from Drexel Hill across PA, NJ, and northern Delaware.
Delaware County
Aston · Media · Drexel Hill · Havertown · Springfield · Ridley · Upper Darby · Chester · Wallingford · Newtown Square · Broomall
Montgomery County
Bryn Mawr · Ardmore · Wynnewood · Narberth · Conshohocken · King of Prussia · Lower Merion
Philadelphia
Center City · South Philly · West Philly · Northeast Philly · Manayunk · Roxborough
Bucks County (Lower)
Bensalem · Bristol · Langhorne · Levittown · Newtown
Chester County (Eastern)
West Chester · Malvern · Exton · Paoli · Devon
Don't see your city? We likely serve it. Call us to confirm.
Google Reviews
What Our Customers Say
4.7 on Google·175+ verified reviews
“I called this company a few days ago with a water problem. They came right out to assess the damage. They were so kind and understanding, and went a long way to help me understand the problem. I couldn't ask for better people. Even helped me with my insurance claim. Spot on time every time they had to come to my home. Extremely pleased.”
Constance Beraducci
September 2025
“Following the remediation of water damage, New Image Restoration worked to help us replace our basement flooring that was damaged beyond repair. Mike and Jayson were very helpful in keeping our insurance company informed. They clearly had the experience to help all of the parties process insurance matters quickly. Our experiences with New Image Restoration were excellent.”
Vicky
August 2025
“I can't say enough great things about New Image. From the moment we called, their team was responsive, professional, and incredibly knowledgeable. They arrived quickly, assessed the situation thoroughly, and explained every step in a way that was easy to understand. Their work was meticulous — every area affected by water was cleaned, dried, and treated with care.”
Louie K.
October 2025
“Everyone we worked with from Anthony to Chris and Devon were extremely professional, understanding and very willing to work with our schedule. They explained everything and were able to answer any questions or concerns I had. We will definitely use them again if needed in the future.”
James Morrow
July 2025
“My experience with New Image was great. I called for an estimate and they came right away. Nick and Chris were very informative and honest. Anthony and Chris came to complete the job and they were very fast and efficient. Would highly recommend!”
Janine DeGiosafatto
June 2025
“Anthony and Jason have been extremely communicative and helpful throughout the process of fixing the water damage in my home. There have been no unexpected or unexplained delays. They are straightforward and honest, and work carefully and efficiently. We are glad to be working with New Image Restoration!”
Varsha Cyriac
May 2025
Why New Image
Why Homeowners & Adjusters Pick Us
Family-Owned Local Crew
Based in Drexel Hill. We live where we work.
Crews Roll Out 24/7/365
Day, night, holidays, weekends. Damage doesn't wait — neither do we.
IICRC Certified Technicians
Licensed, bonded, and trained to industry standards.
We Handle Insurance
Documentation, claims, and direct billing — handled.
FAQs
Common Questions
What homeowners and property managers ask most.
Our 24/7 dispatch is staffed around the clock. Once you call, a certified technician is sent out as soon as possible to start damage mitigation and document the loss for your insurance carrier.
Yes. We work directly with all major carriers including State Farm, Allstate, USAA, Liberty Mutual, GEICO, Progressive, Nationwide, Travelers, Farmers, and Erie. We document the loss, communicate with your adjuster, and bill the carrier directly so you do not pay out of pocket.
Stay safe first — if there is standing water near electrical, shut off power at the breaker. Stop the source of water if possible (main shutoff valve). Take photos of the damage. Do not enter rooms with smoke residue without protection. We will guide you on the phone before we arrive.
Yes. Our crews handle homes, multi-family buildings, retail, offices, restaurants, and small industrial properties. Every project is documented to insurance-grade standards regardless of property type.
Yes. On-site inspections and damage assessments are 100% free with no obligation. You only pay if you choose to move forward with restoration — and in most cases the work is billed directly to your insurance carrier.
Yes. We are an IICRC Certified Firm (Company #70009595) with technicians trained to current industry standards for water damage restoration, applied structural drying, fire and smoke restoration, mold remediation, and trauma scene cleanup. We are also a PA Home Improvement Contractor (#PA174260), licensed, bonded, and fully insured.
It depends on the type and severity of the damage. Standard water damage drying takes 3–5 days. Fire and smoke restoration often takes several weeks because of cleaning and reconstruction. Mold remediation is typically 2–7 days. We give you a realistic timeline at the on-site inspection.
We serve all of Delaware County, Montgomery County, Philadelphia, lower Bucks County, eastern Chester County, parts of South Jersey, and northern Delaware. Crews dispatch from Drexel Hill, PA. Call us if your city is not listed — we likely cover it.
Ready When You Are
Don't Wait — Damage Spreads by the Hour
Water travels. Mold grows. Smoke residue corrodes. Call us 24/7 and we'll dispatch a certified crew right away.
Call (215) 240-2281Request Help Now
Free estimate. We respond 24/7.